Passenger experience · 2026 edition

The Airline League

How do passengers rate boarding, comfort and crew service? Explore 59 airline brands in three leagues, with one score out of 100.

Explore the standings ↓How the points work

Source: KAYAK passenger ratings recorded on 23 October 2026.
A fixed snapshot of the selected airlines.

The standings

Passengers’ views, in three leagues.

Each airline’s points are the equally weighted average of its boarding, comfort and crew ratings, rescaled to 100 and rounded to a whole number. Equal points share a rank and stay in the same division.

Premier League

13 airlines · 81–85 points in this edition

Positions in the full 59-airline field. Equal points share a rank.
Rank	Airline	Points / 100
1	ANA All Nippon Airways	85
1	Korean Air	85
3	Airlink*	84
3	Japan Airlines	84
5	Singapore Airlines	83
6	Air New Zealand	82
6	Emirates	82
6	Southwest Airlines	82
9	Alaska Airlines	81
9	Azul	81
9	Delta Air Lines	81
9	FlySafair	81
9	Thai Airways International	81

League One

28 airlines · 75–80 points in this edition

Positions in the full 59-airline field. Equal points share a rank.
Rank	Airline	Points / 100
14	KLM Royal Dutch Airlines	80
14	Oman Air	80
16	Aerolíneas Argentinas	79
16	Cathay Pacific	79
16	Norwegian	79
19	Copa Airlines	78
19	South African Airways*	78
19	Swiss International Air Lines	78
19	Virgin Australia	78
23	Aeromexico	77
23	Air France	77
23	Austrian Airlines	77
23	Finnair	77
23	Qantas	77
23	SAS Scandinavian Airlines	77
23	United Airlines	77
23	Virgin Atlantic	77
31	Etihad Airways	76
31	LATAM Airlines	76
31	Qatar Airways	76
31	Saudia	76
35	American Airlines	75
35	GOL	75
35	Iberia Express	75
35	JetBlue	75
35	Philippine Airlines	75
35	Turkish Airlines	75
35	WestJet	75

League Two

18 airlines · 59–74 points in this edition

Positions in the full 59-airline field. Equal points share a rank.
Rank	Airline	Points / 100
42	Air Canada	74
42	Icelandair	74
42	Kuwait Airways	74
42	TAP Air Portugal	74
46	Vueling	73
47	British Airways	72
47	Iberia	72
49	easyJet	71
49	Lufthansa	71
49	Wizz Air	71
52	IndiGo	70
52	JetSMART	70
52	Royal Jordanian	70
55	flyadeal*	69
55	Ryanair	69
57	SKY Airline	68
58	Avianca	67
59	Frontier Airlines	59